The total charge to you will be the time spent by our representative doing the work. It will include all reasonable time spent in obtaining materials. Parts and materials supplied by us will be charged at the trade price plus 30% handling charge.

We try to minimise collection of materials by carrying everyday stock items. If we do need to collect materials we will always try to keep the time to a minimum. If the time is likely to be more than 45 minutes you will be informed before our representative leaves the job. Only one person will collect parts at a time.

Quotes will include labour and materials +VAT. The price will be fixed but manifest errors shall be exempted. Quotes may need to be revised if you change the scope of the work, if there is an increase in the price of materials, or if further works turn out to be needed to do the work.
If it is impossible for us to do the work for the previously quoted fixed price, we will give you a free quote for the work so that you can choose to use us or not. If you decline the quote there will be no charges payable by you.

Invoices are payable immediately at the end of each job. Invoices unpaid (in total or in part) will carry interest at 4% over the company's banker's base rate while any payment remains outstanding.

We will make every effort to attend each job at the time and date agreed with you according to our standard terms and condition of sale. However, we cannot accept any liability for either arriving late of not at all and for the late delivery or failure to supply materials.

a) The quotation is subject to acceptance within 30 days. If the customer requests postponement of the installation one month or longer after we are ready to proceed, the quotation is no longer valid. The quotation includes the labour and the materials required to fit the items noted in the quotation. It may not include the supply of the item unless stated. The quotation does not include any decoration that may be required.

b) On agreeing to this quotation the customer accepts that there may be unforeseen circumstances and works that may not be apparent at the time of our visit/survey. It is assumed that the wall/floor surfaces or any other fabric of the house will be adequate and intact after removal of tiles or any other fitting. Rectification of these works may become chargeable.

c) The quotation and the installation are on the condition that any necessary licenses, applications or permissions, including the consent of the Landlord or Local Council, are first obtained by the Customer.

d) Where we agree to carry out work to part of a system, we assume that the rest of the system is in good condition. We cannot be held responsible for any damage caused or extra work required if this is not so.

e) Unless stated, it is assumed 20cm x 30cm or similar sized ceramic tiles are installed. Porcelain, stone or any other difficult material and mosaic/small tiles or large tiles could incur an additional cost. Any unusual colour or specialist grout may incur extra cost.

f) A deposit may be required (Contract payment schedule will apply) Funds will need to clear in the bank before any work is started or any goods are ordered. If work takes a long period of time to complete, an interim payment will be required based on the pro-rata work completed.

g) All balances for works will become due upon completion/commissioning in full within 7 days. Interest may be chargeable on late payments. Any goods shall remain the property of the Company, Rojek Plumbing, until the Customer has paid the costs and any other agreed charges in full.

h) Jobs on an hourly rate will include all reasonable time spent in obtaining materials.

a) Workloads and commitments prior to an estimated start date can vary. Customers will be informed of any potential delays. Appointments are given in good faith. The Company accept no responsibility or loss due to unforeseen circumstances to delays in completion of work due to illness, failure of delivery or damaged materials supplied by the us or the like.

b) If the installation work has to be delayed or varied at the customer’s request we shall be entitled to make a reasonable additional charge for the extra cost incurred.

If you instruct us to do works or buy materials and then cancel, we reserve the right to charge you for the cost of any time and materials incurred by us. Charges will be those of our normal terms and conditions.

We have a twelve month guarantee period of our labour and the duration of the manufacturer's guarantee for all parts or equipment supplied by us. If you are not satisfied with our work, you must contact us, in writing, within 12 months of finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense.

You agree that if you do not contact us within 12 months we shall have no liability. You agree to let our insurers inspect any works carried out by us.

We are unable to guarantee our work, parts and equipment supplied to you: if they are misused, treated negligently or if our work is repaired, modified, or tampered with by anyone other than us. Where we carry out works for you using your materials we can take no responsibility for the quality, fitness for purpose or otherwise of these materials so we cannot accept responsibility for them.

We cannot guarantee work where you order us to carry out work against the advice of our representative. This advice will given to you either orally, or in writing. Our guarantee is also void if we indicate that further works need to be carried out.

We cannot guarantee (because of its nature) any work to unblock waste or drainage pipes. Nor can we guarantee further damage or defects caused by work that is not fully guaranteed or where recommended further work has not been carried out.

We cannot guarantee work on existing installations that are either inferior or over 10 years old nor can we guarantee the effectiveness or otherwise of our work in these cases.

We will only be liable for rectifying our own work and shall not be held responsible for any ensuing damage or claims resulting from this or other work overlooked or subsequently requested and undertaken at that time.

We shall not be held liable for any delay or consequences of any delay in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

We shall be entitled to recover the costs or damages from any person or contractor whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

You will be solely liable for any hazardous situation in respect to the Gas Safe Register regulations or any Gas Warning Notice issued. Our representatives operate under their own CORGI registration and are therefore solely liable for any gas work and its subsequent liability.

We reserve the right to refuse or decline to undertake any work.
We reserve the right, at our absolute discretion, to choose who will represent us.

Goods supplied and delivered by us to you, or your premises shall remain our property until paid for by you in full. Whilst goods remain our property (we continue to have title over them) we have the absolute authority to retake, sell or otherwise dispose of all or any part of these goods.

At any time and without notice we shall also be entitled to enter any premises in which our goods, or any part of them, are installed, stored or kept or it is reasonably believed to be so. We shall be entitled to seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods. However, the risk in the goods will pass to you on delivery to you. You must insure them at replacement value and if asked you must produce an evidence that they are properly insured.

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.